Customer Services Group UK Events

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CSGUK hosts an annual conference in November each year aimed at managers and supervisors of customer services within libraries, covering the following themes:

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• Professionalism and engagement in customer service

• What does excellence really look like? Tangible examples of quality in customer service

• From consultation to collaboration: involving customers in the design and delivery of services

• Equipping customer services staff to provide accessible and inclusive services

• Customer services: the challenge of demonstrating our value and impact

• Managing changing user expectations of customer services

• New directions in customer services

• Delivering customer services in the Covid19 pandemic and beyond

• Stick or twist: how have the experiences of 20-21 shaped customer services? ​

• Recruit, develop, thrive: staffing library customer services

• Change, evolution and disruption in library customer services

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We also run webinars and knowledge sharing events for staff working on front line customer services, providing opportunities for library assistants and those in similar roles to share the work they do and ideas they have had implemented, often providing their first valuable experience of presenting to the profession.

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Presentations and content from our events can be found on our Previous Events page.

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Our next event is Inspired Ideas from the Sharp End on 12 April 2024 at Teesside University. Further details are on the event web page.

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