May 4, 2017

Bookings are now open for 8th networking and exchange of experience event of the JISCM@IL CSE-STANDARD group supported by Customer Services Group UK.

The day is aimed at Library Service holders of the Customer Service Excellence (CSE) Standard and those actively working...

May 2, 2017

As we head into the final term of the undergraduate year, many of our users are focused on preparing and revising for their exams. So how are we supporting our students through this important time?

Are you providing revision advice, providing preparation pointers...

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Customer Services: the challenge of demonstrating our value and impact - a review of the CGSUK annual conference

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