February 8, 2017

The CSGUK Communications Task Group meet regularly and have been working on a number of initiatives over the past few months. These include work on a new communications strategy and implementation plan for CSGUK, and analysing the CSGUK website engagement with a view t...

February 1, 2017

With February being the month for traditionally declaring love we’d like you to share your library engagement initiatives based around this theme.

Library love letters/break up letters to collect feedback, student support events based on a caring, well-being theme, char...

December 1, 2016

Have you found fun and effective ways of getting student feedback about your services?  

Are you using a novel way to engage students?

We are running a twitter campaign between 1st to 16th December to capture and share how university libraries  are getting feedback...

September 22, 2016

The Benchmarking Task Group has compiled a number of exciting reports that show the similarities and differences between our institutions . 

By extracting and anonymising data from the benchmarking database, the Task Group have compared and contrasted the results t...

August 2, 2016

What do you do when you are asked to make improvements to a service you are responsible for?

Do you have access to a project planning tool or a services improvement framework?

Don’t worry if you haven’t, CSGUK have created a package of resources including flowchart and a...

July 5, 2016

Plans are well underway for this year’s CSGUK annual conference. This key event in the calendar is now in its fourth year and is always a sell-out occasion, so please do reserve the date in your diary. This year the conference is being hosted at Woburn House, a great c...

June 29, 2016

The University of Roehampton Library is pro-active in encouraging its users to give feedback about Library resources and services to help drive improvements and better their Library experience. Feedback is usually collected in a variety of ways via Virtual librarian li...

June 22, 2016

More and more library services are adopting additional methods to help them improve their selection process for new staff.

Kings College London’s Library Services introduced role play assessments as part of their recruitment process for front facing staff in 2012.  The...

June 17, 2016

The University of Surrey actively encourages users to give feedback about its resources and services to help to shape and improve Library experience.  In the past they have used comments cards, focus groups and social media to collect comments and responses from their...

June 3, 2016

Guerrilla Surveys are a quick and dirty way of finding out what our students think, helping us identify how we can improve our services.

Here is a new case study on how Library & Student Services at University for the Creative Arts has used this internal survey techniqu...

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