June 29, 2016

The University of Roehampton Library is pro-active in encouraging its users to give feedback about Library resources and services to help drive improvements and better their Library experience. Feedback is usually collected in a variety of ways via Virtual librarian li...

June 22, 2016

More and more library services are adopting additional methods to help them improve their selection process for new staff.

Kings College London’s Library Services introduced role play assessments as part of their recruitment process for front facing staff in 2012.  The...

June 17, 2016

The University of Surrey actively encourages users to give feedback about its resources and services to help to shape and improve Library experience.  In the past they have used comments cards, focus groups and social media to collect comments and responses from their...

June 3, 2016

Guerrilla Surveys are a quick and dirty way of finding out what our students think, helping us identify how we can improve our services.

Here is a new case study on how Library & Student Services at University for the Creative Arts has used this internal survey techniqu...

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