September 22, 2016

The Benchmarking Task Group has compiled a number of exciting reports that show the similarities and differences between our institutions . 

By extracting and anonymising data from the benchmarking database, the Task Group have compared and contrasted the results t...

August 2, 2016

What do you do when you are asked to make improvements to a service you are responsible for?

Do you have access to a project planning tool or a services improvement framework?

Don’t worry if you haven’t, CSGUK have created a package of resources including flowchart and a...

June 17, 2016

The University of Surrey actively encourages users to give feedback about its resources and services to help to shape and improve Library experience.  In the past they have used comments cards, focus groups and social media to collect comments and responses from their...

June 3, 2016

Guerrilla Surveys are a quick and dirty way of finding out what our students think, helping us identify how we can improve our services.

Here is a new case study on how Library & Student Services at University for the Creative Arts has used this internal survey techniqu...

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Customer Services: the challenge of demonstrating our value and impact - a review of the CGSUK annual conference

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