March 3, 2017

Following on from our conference in November, we thought it would be interesting

and useful to find out more about what you are doing within your institution around accessibility.  

To this end, the Value and Impact Task Group (formerly Benchmarking) have designed a bri...

June 3, 2016

Guerrilla Surveys are a quick and dirty way of finding out what our students think, helping us identify how we can improve our services.

Here is a new case study on how Library & Student Services at University for the Creative Arts has used this internal survey techniqu...

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Customer Services: the challenge of demonstrating our value and impact - a review of the CGSUK annual conference

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