March 3, 2017

Following on from our conference in November, we thought it would be interesting

and useful to find out more about what you are doing within your institution around accessibility.  

To this end, the Value and Impact Task Group (formerly Benchmarking) have designed a bri...

February 8, 2017

The CSGUK Communications Task Group meet regularly and have been working on a number of initiatives over the past few months. These include work on a new communications strategy and implementation plan for CSGUK, and analysing the CSGUK website engagement with a view t...

September 22, 2016

The Benchmarking Task Group has compiled a number of exciting reports that show the similarities and differences between our institutions . 

By extracting and anonymising data from the benchmarking database, the Task Group have compared and contrasted the results t...

March 30, 2015

The Quality in Customer Services Task Group met at City University in February for their Spring meeting.  


The Group welcomed two new members:

  • Danielle Lawson, Service Excellence Co-ordinator (Quality & Data Analysis), Northumbria University

  • Jane Reynolds...

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