More and more library services are adopting additional methods to help them improve their selection process for new staff.
Kings College London’s Library Services introduced role play assessments as part of their recruitment process for front facing staff in 2012. The role play assessment was used in conjunction with a traditional panel interview to help them assess a candidates range of skills and personal attributes required for the role.
They employed business actors from the company REACT to carry out the role play activity.
Read their case study.