Using Role Play to improve the selection process

June 22, 2016

More and more library services are adopting additional methods to help them improve their selection process for new staff.

 

Kings College London’s Library Services introduced role play assessments as part of their recruitment process for front facing staff in 2012.  The role play assessment was used in conjunction with a traditional panel interview to help them assess a candidates range of skills and personal attributes required for the role.  

 

They employed business actors from the company REACT to carry out the role play activity.

 

Read their case study

 

Please reload

Featured Posts

Customer Services: the challenge of demonstrating our value and impact - a review of the CGSUK annual conference

December 11, 2017

1/1
Please reload

Recent Posts

May 2, 2017

February 27, 2017

Please reload

Archive
Please reload

Search By Tags
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square

Customer Services Group UK 2018