CSGUK Annual Conference 2013
Professionalism & Engagement in Customer Service:
CSGUK (previously M25 Customer Services Conference) Annual Conference - 7th November 2013
King’s College London
The first Customer Services Group Conference was a resounding success and was attended by over 100 delegates. Andrew McMillan delivered a rousing keynote, using examples from the commercial sector to demonstrate best practice.
The afternoon speakers shared their experiences and many delegates commented that they were going
away with new ideas and a renewed motivation for customer services.
Some quotes from the delegates:
“Some really inspiring presentations and an excellent way of sharing ideas. Thoroughly enjoyed the whole day!”
“What a great opportunity to hear excellent ideas from other institutions and of course, a fantastic chance to do some networking within the sector.”