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Customer Services Group UK Events

CSGUK hosts an annual conference in November each year aimed at managers and supervisors of customer services within libraries, covering the following themes:

  • Professionalism and engagement in customer service

  • What does excellence really look like? Tangible examples of quality in customer service

  • From consultation to collaboration: involving customers in the design and delivery of services

  • Equipping customer services staff to provide accessible and inclusive services

  • Customer services: the challenge of demonstrating our value and impact

  • Managing changing user expectations of customer services

  • New directions in customer services

  • Delivering customer services in the Covid19 pandemic and beyond

  • Stick or twist: how have the experiences of 20-21 shaped customer services? ​

  • Recruit, develop, thrive: staffing library customer services

  • Change, evolution and disruption in library customer services

We also run webinars and knowledge sharing events for staff working on front line customer services, providing opportunities for library assistants and those in similar roles to share the work they do and ideas they have had implemented, often providing their first valuable experience of presenting to the profession.

Presentations and content from our events can be found on our Previous Events page.

Library staff development visits

CSGUK are pleased to offer a regular series of library visits to provide a development activity for Library/Information Assistatnts (or other colleagues in similar roles).  

The visits will usually include a presentation or showcase of a current activity or service development at the host library and a tour of the library spaces.  This will enable colleagues to learn from other services, share ideas and experiences and enjoy informal networking with their peers.

Details of forthcoming visits can be found below:

Thursday 16 November 2-4pm

London Metropolitan University- Special Collections
Tales of the Unexpected: diversity between and within Collections
Please email to reserve a place.

Thursday 23 November 2-4pm

London Metropolitan University - Materials and Products Collection, Aldgate Library

Sustainability and the latest biomaterials developments
Please email to reserve a place.



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