Terms of reference
The aims of CSGUK are to:
Discuss and share knowledge of new developments in customer service generally, and within Libraries more specifically
Share knowledge and techniques used around measures already implemented in HE libraries
Discuss and develop methods for improving customer service, especially where there is potential for active collaborative working.
Aims of steering group
Setting the vision and guiding the strategy of CSGUK
Identifying opportunities for communicating and collaborating across the sector
Overseeing the work of the task groups
Ensuring the task groups support each other and that their remits do not overlap.
The CSGUK steering group meets four times per year.
Task groups are expected to meet in person three times per year. At least one meeting will be in London and at least one outside of London. One of these three meetings will be an annual planning meeting for the year ahead with all of the task groups present. There may be other informal and online meetings planned by individual task group members.
The steering group and the task groups will come together annually for a planning session when an operational plan for the year ahead will be compiled. This will involve discussing ideas for workstreams, prioritising them and assigning owners and deadlines.
Joining a task group
The process for joining a task group is simply to read the job description, determine the time comittment is acceptable and then email the relevant task group chair a short paragraph with reasons for wishing to join. There is no set time period for which members can sit on a group but members are encouraged to only stay on the group while they are able to contribute. Please see the task group pages for further information.
Joining the steering group
If there are vacancies on the steering group the vacancy will be advertised and applications sought. The vacancy will be advertised via an email to all contacts, information on our website and via our twitter feed. There is no set time period for sitting on the steering group but members are encouraged to only stay on the group while they are able to contribute.
CSGUK is fortunate to be endorsed by King's College London Library Services. In practice this means the following:
A member of King's Library Services Leadership Team will always be a member of the CSGUK steering group in order to maintain support for the group
A member of King's Library Services Business Support team will provide some adminstrative support for the group, including support for the annual conference and maintaining mailing lists
A member of King's Library Services will continue to sit on the Benchmarking Task Group to provide technical support for the benchmarking database
King's Library Services does not financially support the group, which is entirely self-funding.
CSGUK is not a membership organisation and charges no fees for using its resources. There is a small charge associated with attendance at events and any surplus will be used for the group's running costs.
Minutes of the steering group will be published on the website.