Research & Resources Task Group

 

 

Group Aims

 

The Research & Resources Task Group aims to develop shared professional knowledge and awareness of issues, trends and developments impacting on service delivery in libraries by commissioning and producing case studies and engaging with the library community.

The Group is responsible for:

 

  • Developing, delivering and disseminating resources to widen awareness and understanding of current practice and trends in service delivery among the library community.

  • Exploring and investigating new ideas and innovative practice to improve customer service and service delivery in libraries.

  • Reviewing and evaluating examples of new and innovative customer service.

 

 

Group Members

 

Derek Mackenzie, City, University of London (Chair)

Kevin Ashby, Imperial College London

Cate Bentley, Lancaster University

Leslie-Ann Campbell, Senate House Library

Iulia Cinpoes, Royal Holloway University of London

Sean Goddard, University of Sussex

Catherine Lauriol, Birkbeck University of London

Nuala McLaren, Goldsmiths University of London

Julian Roland, University of West London

Laura Simmons, London Metropolitan University

Clare West, University of Surrey

Breege Whiten, University College London

 

 

 

Customer Services Group UK 2020