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Research & Resources Task Group



Group Aims


The Research & Resources Task Group aims to develop shared professional knowledge and awareness of issues, trends and developments impacting on service delivery in libraries by commissioning and producing case studies and engaging with the library community.

The Group is responsible for:


  • Developing, delivering and disseminating resources to widen awareness and understanding of current practice and trends in service delivery among the library community.

  • Exploring and investigating new ideas and innovative practice to improve customer service and service delivery in libraries.

  • Reviewing and evaluating examples of new and innovative customer service.



Group Members


Derek Mackenzie, City, University of London (Chair)

Kevin Ashby, Imperial College London

Peter Clark, University of Chester

Jenny Jones, Cardiff Metropolitan University

Anne Knight, Cranfield University

Catherine Lauriol, Birkbeck University of London

Nuala McLaren, Goldsmiths University of London

Julie Rees, Canterbury Christ Church University

Julian Roland, University of West London

Laura Simmons, London Metropolitan University

Breege Whiten, University College London




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