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CSGUK resources are designed to support the delivery of high quality customer service in Libraries. There are many resources available and more will be added regularly.


Facing the future


A discussion session at our 2019 conference gave delegates a change to consider the impact of future technologies and the concept of the Intelligent Library.

How will these impact on customer service in libraries in the coming years?

Read more here about the future direction of interactions through technology and case studies focusing on the intelligent library.

Case studies & tools


Case studies are a great way of sharing experiences and helping support each other.


Several useful case studies and tools are available and more are coming soon.



The benchmarking database has now been disbanded but you can still access the results of some benchmarking surveys on popular themes.

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