CSGUK Annual Conference 2020

New Directions in Customer Services 

CSGUK Annual Conference - Friday 27 November 2020 
Delivering customer services in the Covid19 pandemic and beyond


**Save the Date**

This year's annual conference will include a keynote presentation from Nick Barratt, Director of Learner and Discovery Services, The Open University; York St John’s experience of achieving Customer Service Excellence in the middle of lockdown and the challenges of accreditation going forward; and strategic collaboration and realignment at the University of Birmingham. We will also have panel sessions on supporting staff, virtual library spaces and welcoming students back to campus for 20/21, with plenty of opportunities for discussion and questions.

The conference will be free this year and delivered virtually, details to follow.


Customer Services Group UK 2020