CSGUK Annual Conference 2020
New Directions in Customer Services
CSGUK Annual Conference - Friday 27 November 2020
Delivering customer services in the Covid19 pandemic and beyond
This year's annual conference will include a keynote presentation from Nick Barratt, Director of Learner and Discovery Services, The Open University; York St John’s experience of achieving Customer Service Excellence in the middle of lockdown and the challenges of accreditation going forward; and strategic collaboration and realignment at the University of Birmingham. We will also have panel sessions on supporting staff, virtual library spaces and welcoming students back to campus for 20/21, with plenty of opportunities for discussion and questions. The programme is now available.
The conference will be free this year and delivered virtually, details about how to book your place will be available soon.