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CSGUK Annual Conference 2020

New Directions in Customer Services 

CSGUK Annual Conference - Friday 27 November 2020 
Delivering customer services in the Covid19 pandemic and beyond


This year's annual conference was held online and included a keynote presentation from Nick Barratt, Director of Learner and Discovery Services, The Open University; York St John’s experience of achieving Customer Service Excellence in the middle of lockdown and the challenges of accreditation going forward; and strategic collaboration and realignment at the University of Birmingham. We also held panel sessions on supporting staff, virtual library spaces and welcoming students back to campus for 20/21, with plenty of opportunities for discussion and questions. The programme and outputs from the conference are available from the links below.

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