Service Improvement










Staff at all levels may be asked to undertake improvements to the services they are responsible for. 

Your institution may provide project planning or service improvement guidelines and framework for this but if not we hope the following flowchart and accompanying guidelines and templates may be of use

The package of support includes a visual flowchart, guidelines and templates.













For more information please contact: Helen Loughran, Planning and Marketing Manager |Libraries and Learning Innovation 

Customer Services Group UK 2020