CSGUK Chat about Chat Webinar 2021 - Tuesday 25 May 13:30 - 15:00
CSGUK and University of Birmingham Library Services are hosting a free webinar on Tuesday 25 May 13:30 - 15:00 on delivering front line enquiry services using chat.
There will be short presentations from the University of Surrey on setting up a chat service for the first time; Newcastle University's experiences of delivering the service during the pandemic; Gower College's plans for a chatbot; and a member of the Open University who also works for Springshare, providing a view from "the other side". The event will also include break out discussions for all delegates to share their experiences and "chat about chat".
Please take time to complete this short survey detailing your library’s current chat service. The headline results will be shared with webinar attendees and made available in more detail after the event.
Bookings will close on 20 May or when fully booked.