CSGUK Annual Conference 2021

CSGUK Annual Conference - Friday 26 November 2021 

"Stick or Twist: how have the experiences of 20-21 shaped customer services?”


Once again, this year we will host the conference virtually, and we hope to provide you with an informative and interactive day.


As we return services to campus, the conference will the conference will explore what the customer service landscape looks like. How many of our traditional services remain and will we retain the services we created in response to the pandemic?


We already have some exciting speakers lined up, and are now seeking further contributions. Topics you might like to consider are:


  • How have you changed services in response to student feedback?

  • What technical innovations have you introduced to help deliver services?

  • How have we used platforms like MS Teams to help deliver our services?

  • What do digital customer services look like?

  • How have our relationships with other areas of the university changed?

  • What is the role of customer services in supporting the wellbeing of our students?

  • How have staff adapted to the changing landscape of customer services?

  • How have you refocussed study spaces to meet the changing needs of our students – or adapted them around changes in behaviour and expectations?

  • What do distance learning services look like now everyone is a distance learner to some extent?



We’d love to hear from you if you are able to answer any of the questions above. We understand that you might not be able to provide a full abstract at the moment, but we want to hear about the lessons you have learnt in this period. All of your ideas are welcome as we seek to deliver another innovative and impactful conference dedicated to customer service.


If you are interested in speaking, please contact our Events Group Chair Helen Loughran at: H.Loughran@leedsbeckett.ac.uk by 27 August 2021.