Mystery Visiting

Mystery visiting is one of a range of tools that can be used to evaluate the quality of services and identify areas requiring improvement, as well as evidence those already demonstrating high standards. 

 

This page provides guidelines on conducting a mystery visit exercise in an academic library and a case study of recent activity.

 

 

 

 

 

 

 

 

Please also see below for links to templates you are welcome to use:

 

 

 

 

 

 

 

 

 

Please contact Helen Loughran (h.loughran@leedsbeckett.ac.uk), Chair of the Resources Task Group if you would like further information on mystery visiting.

Customer Services Group UK 2020