National Student Survey

 

The National Student Survey (NSS) is a national survey, which has been conducted by Ipsos MORI annually since 2005.

 

What does it measure: 
National Student Survey measures final year students’ satisfaction levels.  The survey is usually conducted in the new year, and has only one question relating to libraries:

Learning Resources - “The library resources and services are good enough for my needs”

 

How can it be used to improve quality?
The NSS can be difficult to use on its own, but can be used in conjunction with other survey results.  It provides an overview at departmental and course level and can be used as supporting evidence in building a business case for funding or improvements.

 

Strengths:

  • A national survey which is organised and managed externally.

  • Part of the national benchmarking data (Unistats).

  • May be politically of interest and influential within your institution.

  • The qualitative data can provide further insight to what is important to your customers

 

Weaknesses:

  • Survey only asks one question about the library and its services.

  • Can only provide a top-level overview of student satisfaction for your institution and its services.

  • Only final year undergraduate students complete the survey.

  • Provides very little detail about the satisfaction level attained.

  • Doesn't tell you what well or what doesn't

 

 

 

 

 

 

 

 

 

 

London Metropolitan University Library have developed an Excel spread-sheet to help them collate and analyse the NSS qualitative feedback.  Please contact Laura Simmons for more information

Customer Services Group UK 2020