December 11, 2017

The Conference this year with its broad theme, (Customer Services: the challenge of demonstrating our value and impact) had a variety of speakers at different levels and from different sectors. Alex Bols, Deputy Chief Executive of GuildHE, gave the opening speech which...

June 5, 2017

We are sure you will have been following our monthly Twitter campaigns this year that have centred around our 2016 conference theme of accessible and inclusive customer service and monthly student support initiatives that link to our annual cycle of activity.

We have l...

May 4, 2017

Bookings are now open for 8th networking and exchange of experience event of the JISCM@IL CSE-STANDARD group supported by Customer Services Group UK.

The day is aimed at Library Service holders of the Customer Service Excellence (CSE) Standard and those actively working...

May 2, 2017

As we head into the final term of the undergraduate year, many of our users are focused on preparing and revising for their exams. So how are we supporting our students through this important time?

Are you providing revision advice, providing preparation pointers...

April 24, 2017

We are excited to announce that our annual conference will be held on Monday 27 November at Woburn House, a great central London location close to Euston and King’s Cross rail stations.

This is a key event in our calendar and is always a sell-out occasion, so please do...

April 3, 2017

At this time of year it’s all about the study space.

How do you manage and promote your spaces to students, especially if you providing additional areas or longer opening hours across the assessment periods?

How do you let people know where to find that elusive room wi...

March 7, 2017

CSGUK are pleased to announce they are working with the CSE-STANDARD JISCmail Group to deliver the Group’s annual network meeting.  This year it will be hosted by Anglia Ruskin University at their Chelmsford Campus on Thursday 29th June.

The meeting offers the opportuni...

March 3, 2017

Following on from our conference in November, we thought it would be interesting

and useful to find out more about what you are doing within your institution around accessibility.  

To this end, the Value and Impact Task Group (formerly Benchmarking) have designed a bri...

February 27, 2017

With the arrival of March our thoughts turn to spring, the Easter vacation and the shift in student activity as they begin to think about handing in the last pieces of assessed work before exams or final major projects.

We’d love you to share your engagement initiative...

February 8, 2017

The CSGUK Events Task Group held their first meeting of the year on the 24th January, at the University of Huddersfield. In the meeting they reviewed the CSGUK 2016 conference held last November, and started to look into developing new models for training, with the pos...

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Customer Services: the challenge of demonstrating our value and impact - a review of the CGSUK annual conference

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Customer Services Group UK 2018