Survey - Benchmarking Database Group
The Benchmarking Database Group is keen to ensure the data in this resource reflects what you would like to get from it. We have set up a...
Mystery visiting resources
Materials supporting libraries to conduct mystery visiting are now available from the Resources section of the website (see Case Studies...
Feedback forms - new resources, tools and case studies
We commonly use feedback forms to collect feedback, comments and/or reactions from our users about the services they use, but how can we...
CSGUK Annual Conference - 17th November 2015
The theme of this year’s CSGUK Annual Conference is partnership and collaboration with our customers. It’s a hot customer service topic...
New Task Group Members Welcome
CSGUK welcome expressions of interest from individuals interested in joining our task groups. We are always especially pleased to hear...
Pop-up Libraries – new case study
The new case study from University of Westminster‘s Library Services provides an overview of how they developed the concept of the...
Summary from Quality in Customer Services Task Group February meeting
The Quality in Customer Services Task Group met at City University in February for their Spring meeting. The Group welcomed two new...
The Start of Customer Services Group UK
Customer Services Group UK (CSGUK) was originally affiliated with the M25 Consortium of Academic Libraries, but has just become an...