The Benchmarking Task Group has compiled a number of exciting reports that show the similarities and differences between our institutions...

What do you do when you are asked to make improvements to a service you are responsible for? Do you have access to a project planning...

The University of Surrey actively encourages users to give feedback about its resources and services to help to shape and improve Library...

Guerrilla Surveys are a quick and dirty way of finding out what our students think, helping us identify how we can improve our services....