What questions would you ask of benchmarking data?


The Benchmarking Task Group has compiled a number of exciting reports that show the similarities and differences between our institutions .

By extracting and anonymising data from the benchmarking database, the Task Group have compared and contrasted the results to create a range of graphs and tables to illustrate current practice.

The reports focuses on a number of key areas: circulation data, communication & feedback, environment & facilities, help & support, opening hours and self-service & system

The reports are available from the Benchmarking outputs section on the Benchmarking Database page.

For more information please contact Lis Hannon elisabeth.hannon@kcl.ac.uk

#taskgroups #Resources #Benchmarking

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Customer Services Group UK 2021